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‎09-01-2019 10:00 AM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

HP Envy Intel CORE i7 8th Gen my computer will not get past the start up blue screen windows 10

 

1 REPLY 1

‎09-03-2019 03:08 PM

HP Recommended

@paula1419,

 

Thank you for posting your query on HP Community,

 

What is the product number of your HP notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any software or hardware changes on the PC before the issue started?

Do you get any error message or is it a blank blue screen?

Did you try to run any test on the computer from F2?

 

Please respond to this post with the details so that I can provide you with accurate solution which should help you resolve this issue. 

 

waiting for your response!

 

Thank you 🙂

Jeet_Singh
I am an HP Employee

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