HP Envy Laptop not coming out of sleep

[Prabhatkp]

Hi Community,

I have HP envy laptop serial number [personal info removed].

The problem is if the laptop goes into sleep mode it doesn't come out of the sleep if I leave it unattended for more than 30 minutes.

Every time I have to force restart it. In the process, I lose the work I was doing.

To fix this issue I tried everything on the internet and also took help from university tech support but there is no luck for me. The issue persists.

Can you please advise me to fix this issue?

Thanks

Prabhat

[ub6424]

Hello @Prabhatkp 

Sorry to hear that you are having problems ... 

(1) Please create a windows restore point !

Restore point name: old configuration

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

(2) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.41 Rev.A

16.8 MB

Jun 26, 2018

Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Install software/driver

Intel Chipset Installation Utility and Driver

10.1.1.9 Rev.A

3.0 MB

Sep 4, 2015

Download

Intel Management Engine Interface (MEI) Driver

11.0.0.1157 Rev.A

61.1 MB

Sep 4, 2015

Download

ENERGY STAR Qualified Power Plan

1.0.9 Rev.B

4.1 MB

Apr 16, 2014

Download

(4) Reboot and test again ...

(5) Please create a windows restore point !

Restore point name: new configuration

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

Please report your results

best regards

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[Prabhatkp]

Hello, Thank you for providing a detailed description to fix the issue.

I did everything I did but It did not solve the issue.

I figured out that this laptop originally came with windows 8.1, so when I installed Windows 10 OS but all the drivers for windows 8.1( older version of the drivers) it fixed the issue.

I appreciate your help it gave me new ideas to fix it.

-Prabhat

[ub6424]

It was a great pleasure to help you ✅

best regards