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- HP Envy Laptop randomly restarts

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05-30-2024 03:47 PM
LAPTOP RANDOMLY RESTARTS.
HP Envy, running windows 11 64bit. Laptop keeps restarting randomly. I have had into tech shop mulitple times. Cleaned up files, MS system files, added RAM to 16gb.
Is not software issue as it restarts with or without any MS products or other apps/software open and with only 1 internet window.
Is on a stand to not getting hot, plenty of air flow.
There is no reason for the restarts as it happens with no predicitability.
I have disconnected all printers and still restarts randomly.
Very frustrated and considering NOT purchasing an HP product in the future.
If a soliton is not presented and if this keeps up I will have to replace and will not be purchasing HP.