Post new question
Posts: 1
Member Since: ‎01-21-2013
Message 1 of 3 (2,267 Views)

HP Envy Touchpad not working

I have an Envy 17 laptop and now the touchpad has froze. I cannot get it to work. I have hard rebooted the computer and restarted it in safe mode. It didn't make a difference. The mouse pad is not working either way. Any suggestions?

0 Kudos
Posts: 45,675
Member Since: ‎09-24-2010
Message 2 of 3 (2,256 Views)

Re: HP Envy Touchpad not working

[ Edited ]



While this could well be a hardware issue, it's worth trying the following.


Shut down the notebook and unplug the AC Adapter.  Carry out a 'Forced Reset' for your particular Model as described in the following link.


Forced Reset For Notebooks With Sealed Batteries.


Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.







****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****

Windows Insider MVP

Posts: 53
Member Since: ‎01-04-2013
Message 3 of 3 (2,246 Views)

Re: HP Envy Touchpad not working

Correct, if this is still happening in safe mode, that's already automatic to a hardware issue. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation