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July083
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Message 1 of 2
161
Flag Post

HP Envy X360 15" won't start

HP Recommended
Envy X360
Microsoft Windows 10 (64-bit)

Good evening, 

 

I purchased this laptop in the end of November. Paid extra money with the hope to finally have a reliable machine to work and for private use. 

Today, I bitterly regret buying a laptop I cannot even open. 

 

First, the laptop flashed a blue screen before turning off. Then, I tried to restart it, got the HP launch logo page and then it froze. So I had to restart it. But that time, the screen remained black. I tried a hard reset 3 times and the laptop finally started again. I updated everything and the laptop worked fine for a couple days. I start it tonight, everything works fine. I launch Netflix and leave the machine for a minute. When I come back, I sea some white and some other pixelated squares all over the screen. I can't control anything anymore so I turn it off by force. 

It never started again. I get a LED code light on the cap key (3.2) which, I  found, indicates "the embedded controller times out waiting for BIOS to return from memory initialization". I should unplug the memory and plug it back on again. But I was stupid enough to purchase a machine I can't open. Or maybe I could but I am sure they would totally seize the opportunity to cancel my warranty. I work on this machine, having to send it for repair will impact my business, greatly complicate it at least. Anyone found a way to restart the bloody machine?? 

 

I see some people had the same issue... I wonder how a €800 laptop can have this type of problem after just 5 months and half. The machine is flawless on the outside. I took great care of it... 

 

Thanks in advance for the people who will read me. 

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@July083

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. this sounds like hardware related issue with the computer and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp
/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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