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‎09-12-2019 07:03 AM

HP Recommended
Product: HP Envy X360 15 i7
Operating System: Microsoft Windows 10 (64-bit)

Hi Team

My HP wont turn on today. It had been work this morning until I run out of battery. After plug in power and try to open it, but it won't turn on. However in the power cord where power input light is on.

 

I try to press start button for 15 second nothing happen. 

I bought this laptop in Dec17 which is about 1 years and 9 mths, never come across with this problem with other laptop before.

 

please help

 

1 REPLY 1

‎09-16-2019 06:27 PM

HP Recommended

@NL9
Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Note: Disconnect all the connected devices from the computer including power cord and try to turn it back on after few hours sometimes this fix the issue. 


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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