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Locked

‎06-02-2020 02:26 AM - edited ‎06-02-2020 02:30 AM

HP Recommended
Product: Envy X360
Operating System: Microsoft Windows 10 (64-bit)

Hi,

After 1 month trip my Envy is stuck on "power on password". I don't want to ask here for a code as I was informed that it's not legal to get it. However everyone suggests to contact with HP Support to prove that this is my laptop. I called HP in Poland and they told me.... they can't help me. After I ask if I can speak with supervisor he told me that I can only order motherboard replacement for $450. The computer was working JUST FINE before I went for that long trip. This solution is crazy. Get rid of 100% working mothermoard and order a new one in price of new laptop. "Eco"-friendly politcs. There is absolutely no problem at all to proof that I am the owner of machine - I do have invoice from online shop.

Can someone suggest what I can do in this situation? 

 

Of course I'm aware that the notebook is out of warranty now so I could be possibly charged for that. But come on = not for motherboard replacement!

1 REPLY 1

‎06-02-2020 08:14 AM

HP Recommended

@pies666

 

Second notice

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

I work on behalf of HP
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