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‎12-01-2020 01:50 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (32-bit)

Hi,

I've gone to switch on my Envy as normal this evening and was met with a request from Windows to re-enter my password. This was following the normal sign in via facial recognition and I figured must have been because of a Windows update. I had forgotten my actual Windows password and so switched the laptop off whilst I reset the password on my phone. On switching the laptop back on absolutely nothing is happening bar the light on the on/off button. The battery was ok when I switched it on initially. Literally all I can now do is switch it on the off/on light, there's no noise or anything. Can anyone help? I've no idea what has happened and  have left it on to try and drain the battery. Thanks! 

1 REPLY 1

‎12-06-2020 02:14 PM

HP Recommended

@Ag1986

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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