HP Envy x360 2in1 laptop crashes/restarts after connecting to docking station

[Piccolus]

Hello, I have a problem with my relatively new HP Envy x360 2-in-1 laptop. Whenever I connect the laptop to the docking station, the screens freeze and an unexpected restart occurs. After the restart, the screens connected to the docking station cannot be controlled. The HP notebook has no problems without the docking station. If I connect my business Dell notebook to the docking station, everything works perfectly.

After such a crash, I find the following error message in the Windows Event Viewer:

Log name: Application
Source: Application Error
Date: 10/28/2024 6:16:34 PM
Event ID: 1000
Task category:Application crash events
Level: Error
Keywords:
User: SYSTEM
Computer: MB-Home
Description:
Name of the faulty application: hp-plugin-executor.exe, version: 4.1.61271.0, time stamp: 0x66b6a8a7
Name of the faulty module: hp-telemetry-hw-info-collector.dll, version: 4.0.61265.0, time stamp: 0x66b6853e
Exception code: 0xc0000005
Error offset: 0x000000000001e211
ID of faulting process: 0x0x1E00
Start time of faulting application: 0x0x1DB295D1CD5AE94
Path of faulting application: C:\Program Files\HP\HP One Agent\hp-plugin-executor.exe
Path of faulting module: C:\ProgramData\HP\Telemetry\collectors\hp-telemetry-hw-info-collector_ver_4.0.612650\hp-telemetry-hw-info-collector.dll
Report identifier: 1caba5a8-faca-4e3b-a03a-ba064bb9af88
Full name of faulting package:
Application ID relative to faulting package:
Event XML:
...
...

[banhien]

@Piccolus 

Sounds like you connected to a bad docking station and/or they are NOT compatible and somehow it caused damage to your computer. Do you know which docking station is ? Is it the same as your Dell dock ?

Regards.

[Piccolus · Accepted solution]

I connected an HP USB-C Universal Docking Station and installed all the drivers that came with it. You would have thought that HP would work with HP, but unfortunately that wasn't the case.
I have now downloaded and installed a current DisplayLink driver. So far everything seems to be working.