HP Envy x360 Boot loop

[Naif187]

Hello , my HP x360 Convertible Model 15-dr1002nx is stuck at a black screen.

It won't let me access boot menu by pressing ESC while starting neither by prssing any of the F keys!

I tried using a BIOS recovery with an external hard drive but nothing happened.

Please help me

[praveen196 · Accepted solution]

@Naif187 Welcome to HP Community!

I understand that your computer is in a loop and not booting.

Do not worry. I will try to fix the issue.

Please disconnect any devices connected to your computer. 

If you have any USB or DVD in the computer, please disconnect it.

Perform a power reset on the computer. Click here for assistance. 

Disconnect the adapter, remove the battery (if it can be removed)

Hold down the power button for 30 seconds to drain the static in the computer. 

Connect the adapter and battery to the computer. 

Turn the computer ON while holding the Win + B key. (hold these 2 keys for more than 10 seconds, let go of the power button alone)

Refer to this HP Article to know more about BIOS recovery. 

If rolling back BIOS does not work, try again. 

If the issue persists, run a diagnostics on your computer to make sure all the components are working fine. Click here. 

If any of the tests fail, please contact our phone support team to check on the service options available. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!