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KM510
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Message 1 of 3
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HP Envy x360 Hard Drive Failure

HP Recommended
HP Envy x360
Microsoft Windows 10 (32-bit)

Laptop failed on start up. Hard drive disk error. Ran diagnostic & failed the long DST. Failure ID Pgcox1-8scaqf-gxggqk-618ao3. Also failed short DST (last six digits of failure ID 6oqjo3). Are there any options besides replacing hard drive? Thank you. 

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banhien
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@KM510 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

                   https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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KM510
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Thank you for the reply. No - the HP Envy x360 is not still under warranty. I appreciate the link to the Windows 10 recovery site. 

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