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Beep43
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HP Envy x360 No Longer Turns on

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HP Envy 360x m6-w103dx
Microsoft Windows 10 (64-bit)

Laptop that I have is an HP Envy 360x m6-w103dx. Last time I booted up the laptop was maybe a month or two ago and was able to boot up without any issues. I have not touched the laptop since then and when tried booting up the laptop, it would not turn on. I plugged in the charger and tried booting up the laptop and it would still not turn on. HP forums said to open up the laptop and unplug the battery, held down the power button and plug in the charger. Still would not turn on. Tried to connect the charger and battery and press windows and B while powering on, but still would not power on. I tried to talk to an agent but could not get past the virtual agent telling me my warranty is expired.

Is there anyone that knows how to get my laptop to boot up?

Note: Plugging in the charger shows the led charging light on the laptop still.

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WAWood
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@Beep43 

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------
Since your PC is no longer under warranty, it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
32,603 32,503 2,956 7,262
Message 2 of 2
Flag Post
HP Recommended

@Beep43 

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------
Since your PC is no longer under warranty, it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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