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Locked

‎06-10-2021 04:39 PM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

My neighbor came to me for assistance. She told me she forcefully powercycled her laptop and when it powered back on she had a new login prompt. When I took a look at it, it appears to be the BIOS Admin or Power on prompt. After entering bad passwords a few times, it looks like I get some error/halt code saying "System Disabled" and a code of "i 69154052".

 

I tried both codes of "54749413" and "76832094" from bios-pw.org with no luck.

 

Any have any other codes or next steps? Would this be an official support call to HP?

 

Thanks.

1 REPLY 1

‎06-10-2021 06:01 PM

HP Recommended

Hi TFHDC,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
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