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Honor Student
Posts: 2
Member Since: ‎10-01-2016
Message 1 of 3 (431 Views)

HP Envy x360 frozen on welcome screen

Product Name: HP Envy x360
Operating System: Microsoft Windows 7 (64-bit)
Laptop frozen on login screen. Unresponsive to any keystrokes (or
touch commands) and will not forceably shut down by holding power button. There is no battery compartment to remove either. Please advise how to fix
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Honor Student
Posts: 2
Member Since: ‎10-01-2016
Message 2 of 3 (426 Views)

Re: HP Envy x360 frozen on welcome screen

Problem was fixed magically by my 2yr old son. Not sure what he did. In the future what would be the recommended procedure?
HP Support Agent
Posts: 8,906
Member Since: ‎01-29-2014
Message 3 of 3 (367 Views)

Re: HP Envy x360 frozen on welcome screen

Hi! @El69fuego, Thanks for stopping by the HP Support Forums!

 

I understand that your laptop was frozen at the welcome screen.

 

Use the steps in this section to help find the cause of the lockup:
Unplug all network cables from the back of the computer.
Remove any discs from the CD/DVD drives.
If Windows becomes active again, clean, repair or replace the disc. Troubleshooting is complete.
If the lockup persists, continue troubleshooting using these steps.
While holding down the Alt key on the keyboard, press the F4 key to close the application.
If Windows becomes active again, the problem is related to an application. Save your work and restart the computer. Remember the name of the application that stopped responding or caused the error. Update or remove applications that continue to lock up. Troubleshooting is complete.
If the lockup persists, continue troubleshooting using these steps.
Press the Ctrl+Shift+Esc keys to open Task Manager.
If the computer is frozen, or unresponsive, and Task Manager does not open, turn the computer off. Turn the computer back on and go to Using System Restore.
If Task Manager opens, continue to the next step.
Review the list of applications under Processes and look for applications that have stopped responding. Make a note of the names of those applications or programs.
Select an application that is not responding, and then click End Task.
 NOTE:
If Explorer has stopped responding, click File, Run new task. Type Explorer into the field and click OK to restart File Explorer.
Continue clicking End Task for applications that are not responding until all unresponsive applications are removed from the list.
Click a window outside Task Manager.
If Windows becomes active again, the problem is related to software. Save your work and restart the computer. Remember the name of the applications that stopped responding. Update or remove applications that continue to lock up. Troubleshooting is complete.
If the lockup persists, continue troubleshooting using these steps. 

 

Please refer the link for further troubleshooting: http://hp.care/2bMqwZD

 

 

I will watch for your reply.

 

Have a great day. Smiley Happy

 

 

 

 

MrRobot
I am an HP Employee

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