cancel
Showing results for 
Search instead for 
Did you mean: 
rbyrne
New member
1 0 0 0
Message 1 of 2
96
Flag Post
HP Recommended

HP Envy x360 is shutting down when in sleep mode and wont turn back on without reset

HP ENVY x360 Convertible
Microsoft Windows 10 (64-bit)

Hi,

 

I purchased a HP ENVY x360 about a month ago and I am having some trouble. When the device is still powered on and I close the laptop by putting the screen down for a few minutes sometimes the laptop will not power back on unless I hold the power button for about 10 seconds. Similarly, when I try to put the laptop into sleep mode by closing all applications and pressing the power button once sometimes the laptop will not power back on unless I hold the power button for about 10 seconds.

 

Any help would be great,

 

Thanks

1 REPLY 1
HP Support Agent
HP Support Agent
17,627 17,618 1,166 1,825
Message 2 of 2
50
Flag Post
HP Recommended

HP Envy x360 is shutting down when in sleep mode and wont turn back on without reset

@rbyrne,

 

Welcome to the HP Support Community!

 

I recommend you run the power troubleshooter. The power timeout settings can affect your PC on various levels and the startup process is one of them. This checks how long the PC waits before turning off the display and to enter in sleep mode.

 

Here is how it is done.

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation