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‎02-20-2023 12:53 PM

HP Recommended
Product: HP ENVY x360 - 15m-dr0012dx
Operating System: Microsoft Windows 11

My laptop is continuously shutting down. I use the support assistant and did a battery check and received a notification that I need a new battery. However, this is happening continuously, even when it is plugged into the wall. Is a new battery going to fix this? What else can I do here?

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1 REPLY 1

‎02-23-2023 10:41 AM

HP Recommended

Hi @GaJill,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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