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Message 1 of 15 (1,943 Views)

HP G62-208CA laptop shuts down after BIOS updated

Hi everyone,

 

my HP G62-208CA laptop shuts down after 5 seconds it was powered up.  This problem happened after the BIOS was updated automatically.  Now, I tried to remove the BIOS battery so that hopefully it could load the default BIOS from the factory.  However, I followed the manual instruction to remove the battery, but I couldn't find it.  This is the link where I got the manual. http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=ca&dlc=en&lang=en&lc=en&product=4229834&

How can I fix this problem?  Thank you for any help.

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Provost
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Member Since: ‎01-07-2009
Message 2 of 15 (1,939 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

Is your notebook still in warranty?

 

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Tutor
Posts: 12
Member Since: ‎01-12-2012
Message 3 of 15 (1,937 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

The warranty was expired a few months already.
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Message 4 of 15 (1,931 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

[ Edited ]

Would you mind explaining how the BIOS could automatically update itself?

 

I will ask my HP contacts about this. Please give it a couple of days. If you do not hear from me or them, then send me a PM referencing this thread.

If I was able to help you resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Intern
Posts: 92
Member Since: ‎08-23-2009
Message 5 of 15 (1,917 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

You're on the right track by pulling the BIOS battery. If that don't work, I'm not sure if the crisis recovery process will work as the system keeps rebooting itself. If all else fails, you can send it to HP or contact a 3rd party repair place like aqstech.com

 

Also, you can replace the motherboard.

Tutor
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Member Since: ‎01-12-2012
Message 6 of 15 (1,912 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

Thank you very much Erico.  Actually, this is my brother girlfriend's laptop. I couldn't tell you the exact situation on the day that happened. My brother told me that the laptop updated the BIOS by itself and then restarted. After that restart, the laptop couldn't run passing the message "press ESC to enter setup" (something like that). 

Tutor
Posts: 12
Member Since: ‎01-12-2012
Message 7 of 15 (1,911 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

I appreciate your input MasterUMC. The laptop didn't reboot itself, it shuts down after about 5 seconds.
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Tutor
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Member Since: ‎01-12-2012
Message 8 of 15 (1,865 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

Hi Erico. Did you have a chance to ask your HP contacts? Thank you for any help
PhD Student
Posts: 426
Member Since: ‎02-08-2009
Message 9 of 15 (1,818 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated

Hi Andrew, I am sending you a private message, please check your inbox - Thank you

 

I am an HP employee

-Bryan
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Message 10 of 15 (1,795 Views)

Re: HP G62-208CA laptop shuts down after BIOS updated


Bryan_N wrote:

Hi Andrew, I am sending you a private message, please check your inbox - Thank you

 


Thanks Bryan!

If I was able to help you resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation