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Posts: 1
Member Since: ‎05-13-2012
Message 1 of 3 (1,656 Views)

HP G62 Laptop - Cooling Fan Error on Startup

On startup, I see a DOS error message for the cooling fan. It tells me to contact HP Support.

Apparently the cooling fan needs to be replaced. The bottom of the laptop in the vicinity of the cooling fan gets hot to the touch;

in other words, it burns you if you touch it.

Who should I contact at HP to replace the fan before i get burned?   

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Associate Dean
Posts: 5,903
Member Since: ‎01-21-2012
Message 2 of 3 (1,651 Views)

Re: HP G62 Laptop - Cooling Fan Error on Startup



I would call HP ( the telephone number can be found on the relevant link below ) and explain that the cooling Fan has failed and check if the warranty and get the part repalced.


If you live in the US, contact HP Here.



If you are in another part of the world, start Here.

Let us know how it goes!

"I work for HP."
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Posts: 10,924
Member Since: ‎01-31-2009
Message 3 of 3 (1,605 Views)

Re: HP G62 Laptop - Cooling Fan Error on Startup


You may receive more precise answer if you will post full error message.

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