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HP G62 power light stays on - laptop wont start

HP Recommended
HP G62
Microsoft Windows 10 (32-bit)



Need help with my G62 hp laptop.  As soon as I plug in the charger, the power button(white light) on the laptop comes on irrespective of whether a battery is inside or not.  It will not startup/bootup.  If I hold the power button for 30 secs nothing happens. 

Removed all external devices, also tried unplugging all hardware and connectors on motherboard still nothing.


I would assume the power socket connector is shorted and that's keeping the light on all the time.  Or the motherboard is shorted somewhere.


Any help will be appreciated. thanks!


Any help or ideas please.

HP Support Agent
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HP Recommended

Thank you for posting on the HP Support Community.


I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer. 

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out.
HP Support can be reached by clicking on the following link:

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


I am an HP Employee

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