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HP Recommended
HP Laptop - 15t-dw200 CTO
Microsoft Windows 10 (64-bit)

HP Laptop - 15t-dw200 CTO intermittently freezes after sleep mode

Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz

Windows 10 Home

64-bit operating system, x64-based processor

On occasion when laptop goes into sleep mode the screen will not come back after moving mouse, hitting key pad, etc.

Keyboard will light but screen remains black, a power off and power on correct issue.

Have confirmed keyboard and mouse are set to wake from sleep mode in settings and this only happens on occasion.

1 REPLY 1
HP Recommended

Hi,

Is the notebook completely updated through Windows update

settings > Security and update > click on Verify for updates

and HP drivers through HP support assistant

 

Actually, I see there is a BIOS update from today which gives support for Windows 11

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-dw2000-laptop-pc-series/32612069/mo...

 

Let us know,

David

 

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