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11-04-2021 08:26 PM
Product: HP Laptop - 15t-dw200 CTO
Operating System: Microsoft Windows 10 (64-bit)
HP Laptop - 15t-dw200 CTO intermittently freezes after sleep mode
Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz
Windows 10 Home
64-bit operating system, x64-based processor
On occasion when laptop goes into sleep mode the screen will not come back after moving mouse, hitting key pad, etc.
Keyboard will light but screen remains black, a power off and power on correct issue.
Have confirmed keyboard and mouse are set to wake from sleep mode in settings and this only happens on occasion.
1 REPLY 1
11-05-2021 07:41 AM
Is the notebook completely updated through Windows update
settings > Security and update > click on Verify for updates
and HP drivers through HP support assistant
Actually, I see there is a BIOS update from today which gives support for Windows 11
Let us know,
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