HP Laptop Blue Screen

[Shawn104]

My laptop has a blue Recovery screen. This is my son's school laptop. I have done the restarts as well as the "see advanced repair options". Nothing is working. Help

[Nal_NR]

Hi @Shawn104,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, perform the steps below. 
 

The issue is caused due to corrupted Boot Configuration Data (BCD). This may be caused due to incorrect BIOS settings, Windows error/faulty installation or virus/malware infection.

In order to fix it, first check the basic hardware to rule our hardware issue and then use System Restore.

Perform some basic hardware checks

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

If there are no system checks/no quick tests, perform HDD and RAM check.

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

4. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info: Click here

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.

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