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MJHARR78
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Message 1 of 2
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HP Laptop HD Failure ID: PG8KPG-92VAGS-GXGJ2J-60Q803

HP Recommended
Microsoft Windows 10 (64-bit)

Trying to track down what this Hard drive failure ID is.. 


Failure ID:  PG8KPG-92VAGS-GXGJ2J-60Q803

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

Those fancy codes spend all of their energy generating your PC's serial number, and provide little useful information as to the specific problem at hand.

 

Below is the report generated by the failure code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PG8KPG-92VAGS-GXGJ2J-60Q803OKXXXXXXXXXX1/26/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new drive, and reinstall the operating system.

 

Below is the link to the service manual for your notebook, where you can find the drive removal and replacement procedure.

 

HP 17 Laptop PC (AMD) Maintenance and Service Guide

 

What I don't know is if your notebook came with a 2.5" drive or a M.2 SSD because the serial number gives me two different product numbers and one of them just lists all drive options that came with the model series.

 

If you know what type of drive your notebook has, then you can replace it with the same type.

 

After you replace the drive, using another Windows PC with W7 64 bit or newer, you can create a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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