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zoeleung227
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HP Recommended

HP Laptop Not Turning On

Elitebook x360
Microsoft Windows 10 (32-bit)

Hello,

My HP Elitebook x360 has been working perfectly until yesterday where is suddenly switched off and is now not turning on. I have checked the power supplies and chargers and they both seem to be working. The caps lock key and charging light sometimes flash when I hold onto the power button.

I would greatly appreciate if someone could help!

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HP Recommended

HP Laptop Not Turning On

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

https://support.hp.com/us-en/document/bph07107

 

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