12-21-2019 07:55 PM
I recently started having issue with my laptop. It only charges when it is turned off or it is in sleep mode. Usually when I charge the laptop the led indicator turns red and as soon as the battery is fully charged, the led turns white. However when I plug in the charger when the laptop is on, the led at first shows red and immediately goes to white and stop charging. As soon as I turned the laptop on, the led indicator turns white. I ran the component test from the startup I got this error code:
Battery Check: Primary Weak (31 ). Failure ID : Q34410-8AL9T3-MFPUQ1-C0CM03. I am not sure if this is the main reason why the battery does not charge while on. Does anyone know what is error code means ?
12-24-2019 10:49 AM
@Ta326, Welcome to HP Support Community!
The failure code indicates that it is a hardware failure. There could be an issue with the battery.
Please reach out to the HP Support in your region regarding the service options for your PC.
Hope this helps!
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