• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-29-2021 04:46 PM

HP Recommended
Product: Pavilion 15-cc023cl
Operating System: Microsoft Windows 10 (64-bit)

Product: HP Pavilion 15-cc023cl. Product Number: 1KU20UA.  Received message :"Boot Device Not Found." Ran Hard Drive Quick test and received for the hard drive short DST check : FAILED.  Failure ID: UBU31S-8M WAMK-MFPUQJ-60WM03.

Teh Questions: 1  Is it the hard drive that I need to replace? 

2. If it is then after I replace it, how can I get the Original Boot Disk and Windows operating System from HP?

  Thanks

Category:
2 REPLIES 2

‎06-29-2021 06:29 PM

HP Recommended

@NelsonEB 

Unfortunately, the tool we use to decode error codes says the one you provided is invalid.  Please check it an enter it again so we can confirm it is a drive issue.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎06-30-2021 03:07 PM

HP Recommended

Thanks.  I just reconfirmed the FAILURE ID : UBU31S-8MWAMK-MFPUQJ-60WM03, PRODUCT ID: 1KU20UA#ABA See below.

NelsonEB_0-1625087199993.png

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.