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NelsonEB
Level 1
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Message 1 of 3
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HP Laptop gave me message "Boot Device Not Found" Hard Drive Quick Test Short DST Failed

HP Recommended
Pavilion 15-cc023cl
Microsoft Windows 10 (64-bit)

Product: HP Pavilion 15-cc023cl. Product Number: 1KU20UA.  Received message :"Boot Device Not Found." Ran Hard Drive Quick test and received for the hard drive short DST check : FAILED.  Failure ID: UBU31S-8M WAMK-MFPUQJ-60WM03.

Teh Questions: 1  Is it the hard drive that I need to replace? 

2. If it is then after I replace it, how can I get the Original Boot Disk and Windows operating System from HP?

  Thanks

2 REPLIES 2
WAWood
Level 16
Level 16
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Message 2 of 3
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HP Recommended

@NelsonEB 

Unfortunately, the tool we use to decode error codes says the one you provided is invalid.  Please check it an enter it again so we can confirm it is a drive issue.



I am a volunteer and I do not work for, nor represent, HP
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NelsonEB
Author
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Message 3 of 3
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HP Recommended

Thanks.  I just reconfirmed the FAILURE ID : UBU31S-8MWAMK-MFPUQJ-60WM03, PRODUCT ID: 1KU20UA#ABA See below.

NelsonEB_0-1625087199993.png

 

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