cancel
Showing results for 
Search instead for 
Did you mean: 
Shane52e
New member
3 2 0 0
Message 1 of 3
86
Flag Post

HP Laptop issue (keyboard blinking, system rebooting without warning)

HP Recommended
Elite book folio9480
Microsoft Windows 7 (64-bit)

479CE410-1584-4784-A7C8-305A05D79677.png

Hello everyone,

 

I have an HP laptop that has been working just fine for about 5 years with no problems. Randomly it shut down when I was working on it without any warning and the result was my keyboard blinking non stop and the computer is unresponsive. It turns on on occasion but I am only able to use it for about a half hour before it crashes again and I get the same continuous blinking sequence of the keyboard. The image attached I managed to capture before it rebooted on me. I haven’t downloaded any malicious programs that I am aware of. Any help to fix this would be greatly appreciated

 

-Shane

2 REPLIES 2
Shane52e
Author
New member
3 2 0 0
Message 2 of 3
Flag Post
HP Recommended

4D65ECEE-F868-43B9-A556-419627D9C0A5.png

Was this reply helpful? Yes No
Shane52e
Author
New member
3 2 0 0
Message 3 of 3
Flag Post
HP Recommended

I cannot see the image but this is what the text said

Windows has recovered from an unexpected shutdown

Additional information about the problem:

BCCode: be

BCP1: FFFFF8800160E4FE

BCP2: 00000000041C8121

BCP3: FFFFF88002DF34D0

BCP4: 000000000000000B

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256 1

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation