HP Laptop locking up

[Debi3864]

On Startup it gets to the user screen and then says Locking and shuts off again. Cannot keep it on long enough to accomplish anything. Please help. 

Thanks!

[ub6424]

Hello @Debi3864 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Debi3864]

I ran the tests and everything passed. Here are the pics.  Thanks in advance! 

 

 

 

 

[ub6424]

Hello @Debi3864 

Thanks for performing the tests...

(1) Power off notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Double check with external monitor connected via vga/hdmi cable. 

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

(6) Please report your results

[Debi3864]

I followed the steps and it turned on and ran like normal for about 10 minutes then shut off. It did not say “locking” or “hibernating” this time. 
The external monitor shows there is no connection/power to the source. 
Thank you

[ub6424]

Hello @Debi3864 

You're welcome !

Kind regards

[Debi3864]

I’m sorry but you must have misunderstood my thank you. I was saying thank you for attempting to help me. The laptop still turned itself off, just not immediately. It was on for about 10 minutes. 

[ub6424]

Hello @Debi3864 

We continue ...

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[ub6424]

Hello @Debi3864 

(1) Take time, read and follow to disable Sleep and Hiberation

--->>> How to disable Sleep Mode or Hibernation

(2) Restart Windows

(3) Please report your results

[Debi3864]

OS Name: Microsoft Windows 10 Home

Version: 10.0.19043 Build 19043

System Model: HP Pavilion Notebook

System SKU: N5Y53UA#ABA

Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics

BIOS Version/Date: American Mega Trends Inc F.19,5/27/2016