cancel
Showing results for 
Search instead for 
Did you mean: 
RohitS
New member
2 0 0 0
Message 1 of 2
83
Flag Post
HP Recommended

HP Logo disappear while starting PC (and pc not starting without legacy enabling in bios)

Pavillion
Microsoft Windows 10 (64-bit)

HP Logo disappear while starting PC (and pc not starting without legacy enabling in bios) 

Please help me resolve this issue as I want to correct my pc

1 REPLY 1
HP Support Agent
HP Support Agent
9,027 9,030 797 961
Message 2 of 2
36
Flag Post
HP Recommended

HP Logo disappear while starting PC (and pc not starting without legacy enabling in bios)

Hi @RohitS

 

Welcome to the HP Support Community. I'd be happy to assist you with the boot issue. 

 

To better assist you - 

 

1) May I have the exact model name of the computer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

2) Any hardware or software changes made? 

 

While you respond to that, try these steps - 

 

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 

Note - This step is not applicable for an in-built battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer.

 

Step 2 BIOS Defaults -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

 

If the issue still persists, please perform hardware test -

 

1) Hold the power button for at least five seconds to turn off the computer.
2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4) Click Extensive Test. 

 

You may also refer to this document -  HP Notebook PCs - Computer Starts but Screen Remains Blank

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation