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stephroth
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HP Notebook - 17-by0511na reboots continuously

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HP Notebook - 17-by0511na

My laptop tries to start up repeatedly. The light on the side lights up orange for a few seconds then it shuts down and goes into a cycle of attempting to start up then shutting down. There is not sufficient functionality to access on-screen menus. It’s only 1.5 years old. Would be so grateful for any pointers! Happy to provide useful info if you can specify what’s needed. Thank you 🙂

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WAWood
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@stephroth 

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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Since your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
stephroth
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Thank you very much for taking the time to reply - I’ll give it another try. I did try this last week to no avail. Work has intervened but it’s getting pressing now! 

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