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‎05-29-2020 06:33 PM

HP Recommended
Product: HP Notebook - 15-f272wm (ENERGY STAR)

The laptop has not been used for a long time but it’s in good shape but the laptop won’t turn completely on. The screen stays black and the f12 button flashes a red color and a noise and it happens frequent can’t really turn the laptop either because when I think it turns off the f12 button flashes again.. ion know what to do my dad bought a new battery for it a long time ago and the screen came on and was working for some time I think someone had messed with it and got it goin then update came and the laptop was actin funny then stopped working and ended like this. Is there a way to get this working without buying stuff for it?

1 REPLY 1

‎05-30-2020 02:50 AM

HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

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