HP Notebook giving a black screen upon startup. Cannot enter safe mode

[HobbyDobby]

Hi,

My HP laptop Model 14 ck0061st with windows 10 will only show a black screen with no cursor after starting up. The HP logo shows up but I cannot enter safe mode to try to fix this problem.  It is not an issue with graphics since I have plugged the laptop to another monitor. 

In a couple of instances I was able to make it to the advanced troubleshooting screen to try to do a system restore or undo the latest update but in both cases I got a popup saying the laptop was unable to make these changes. 

Any tips on what to do? 

EDIT: I managed to get to the Systems Test, which FAILED to perform,

Failure ID: RTV83V-94VASF-MFGJ3G-C08A03

[Echo_Lake]

@HobbyDobby

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue, after reading your post I did decode the failure ID, and it seems like a hardware related issue with the computer in order to fix this issue you computer hardware needs to be repaired. 

As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Hope this helps! Keep me posted for further assistance.
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