HP OMEN 16 Bricked after automatic Update (16-wf0000)

[pieguy1234567]

Hello HP Support,

My Omen 16 worked perfectly for months until the most recent automatic Windows update. During the reboot yesterday it hung on a “Restarting” screen, and since then it has been fully bricked.

Pressing the power button results in nothing, no power, no LEDs, no POST, no BIOS. I do not hear any clicks, beeps, or fan noise when I press the button. The Power LED also does not light up even for a moment. 

I have tested both with the AC adapter plugged in and with the AC adapter unplugged. The laptop is fully bricked.

I have tried most other steps outlined in other forum posts:

• Held power button 60 s (both tested with AC + battery installed)

• Tried holding Windows + B + Power button to trigger BIOS reset (nothing showed up, power LED/ screen was off)

• Tried pressing power button for a short duration

Does anyone have any ideas on how I can continue to troubleshoot my laptop? I think the last update killed my laptop, I can't even reach BIOS anymore.

Thanks in advance for any help

[Kuroi_Kenshi]

Hi @pieguy1234567,m

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Perform a Hard Reset

A hard reset may help restore functionality by clearing all information in the computer's memory and reestablishing connections between the BIOS and hardware.

To perform a hard reset on a laptop with a sealed or non-removable battery:

1. Turn off the computer.
2. Remove the computer from any docking station or port replicator.
3. Disconnect all external devices, such as USB storage devices, external displays, and printers.
4. Unplug the AC adapter from the computer.
5. Press and hold the power button for at least 15 seconds to drain residual power.
6. Plug the AC adapter back into the computer, but do not reconnect any peripherals.
7. Press the power button to turn on the computer.
8. If a startup menu appears, use the arrow keys to select Start Windows Normally, and then press the Enter key.

2. Examine the Environment

Verify that the power sources are functioning correctly:

• Confirm that the wall outlet, power strip, or other power sources are working.
• Check for any loose connections.

3. Check the AC Adapter

Verify whether the AC adapter is functional:

• Ensure it is compatible with your model and has no damage.
• Test the AC adapter on a different, working laptop if possible or use a verified working adapter on your OMEN laptop.

4. Reseat Cables and Connections

Improper or loose connections can cause power issues:

• Remove and reseat the battery if it is removable.
• Reseat memory modules and any accessible cables and connections.

5. Update BIOS and Drivers

If you manage to boot the system, ensure that the BIOS and all drivers are updated to prevent future issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[pieguy1234567]

Thanks Kenshi,

I have tried all of the above steps, but unfortunately it did not work. I ended up bringing my laptop to 2 separate repair shops in order to have it fixed.

As it turns out, both repair shops independently confirmed that my 13th gen Intel Laptop CPU (i7-13700hx) was dead. The used thermal imaging to confirm that the laptop CPU was dead. They do not have the tools to perform a soldered CPU board repair.

I believe my laptop was affected by the 13th/ 14th gen intel instability issue that has been reported on frequently:
https://www.tomshardware.com/pc-components/intel-raptor-lake-instability-troubles-everything-you-nee...

My laptop was extremely lightly used (it was my backup laptop), and did not experience any shocks or damages. I've purchased many laptops over my lifetime (many being HP branded) and this one is the first one to have died. The laptop was kept on a desk and on a laptop riser to maximize airflow so it's very odd it would die with no fault of my own.

Would highly appreciate if you or anyone else at HP can help me repair my laptop. It is slightly out of the warranty period, let me know if there are still any options for me. Otherwise, I will have to recycle this laptop

[zoey7886]

@pieguy1234567, Welcome to the HP Support Community! 

We're here to help you tackle that HP Omen! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,