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Sparkguy
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HP Omen 15 Ryzen 2060 Black Screen after restart

HP Recommended
OMEN Laptop - 15-en0008na
Microsoft Windows 10 (64-bit)

Hi, every time I restart from windows I get a black screen. To fix it I press ctrl-alt-delete, it is now getting annoying. Another method is Hard reset using the power button.

 

This only seems to have happened when I updated to the latest bios from windows F.07. I have no way of returning to the original BIOS. I have completed the following:

 

  1. Clean install of Windows 10.
  2. Load Bios default.
  3. Install new drivers. 

I hope someone can help me fix this.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 2 of 4
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HP Recommended

@Sparkguy

 

I reviewed your post and I understand that the computer is booting to a black screen.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04572861

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Sparkguy
Author
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Hi, your solution does not work. I've had this fixed by Hp repair services. I've noticed the black screen occurs after i attach a external monitor to displayport on the laptop. It does not fix when i re-attach the display. It requires a hard reboot all the time. The windows restart does not work on both external monitor and the laptop.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 4 of 4
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HP Recommended

@Sparkguy

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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