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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-c0000 (2W4Q0AV)
Microsoft Windows 11

I was using my laptop, when all of the sudden the screen turned to black with a loading symbol and said “locking” or “locking down” or something like that, it was only for a second at most. Then it turned off completely, no lights on anywhere. I tried turning it on, i tried unplugging it and turning it on, plugging it back in, holding the power button for 15 sec., trying to turn it on after a couple minutes, etc. It still won’t turn on. 

1 REPLY 1
HP Recommended

Hello @aklawson 

Sorry to hear that you are having problems ... I would like to help you.

 

Follow the HP standard procedures:

(1https://www.youtube.com/watch?v=sj6kYmT7GLs

(2https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset ...
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