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HP Omen will not turn on after replacing battery

HP Recommended
HP Omen 15-ax
Linux

My battery was dying, so I changed it and now the computer won't turn on. I've tried a hard reboot. I've tried disconnecting the battery and plugging the power adapter. I've even tried plugging the old battery again. Nothing works. I get an orange led, which should mean that the battery is charging, but no sign of life.

I've taken the computer to a repair center, where they told me the problem was with the new battery, but I don't know if this makes sense, as in that case the computer should turn on with the power adapter connected and the battery disconnected.

3 REPLIES 3
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HP Support Agent
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@kandimba Have you attempted to connect the device to an alternate power cord or adapter?

Or check with another wall outlet, excluding any surge protectors to check if it works?

 

While you respond to that, here's  the best way to resolve the issue, using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

If the above doesn't help or the steps are insufficient, check the below steps:

Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.

 

Reasons for a hard reset

A hard reset has the following effects:

  • Clears the memory.

  • Reestablishes the connection between the BIOS and the hardware

The following conditions can be helped by the hard reset:

  • Windows stop responding.

  • The display suddenly goes blank.

  • The computer does not wake from sleep or hibernate modes.

  • Software applications freeze or fail to respond.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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Message 3 of 4
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Thank you for the reply.

Unfortunately I don't have another charger. I have tried another power outlet.

I've tried your suggestions for a hard reset and it did nothing. The computer still won't turn on.

I just wanted to make sure if the motherboard is still working or not.

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HP Support Agent
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@kandimba

 

I understand your concerns. 

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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