06-23-2019 09:03 AM
HP Omen, about 5 months old with ~10 hours use. Was converting an mpg2 in Power Director when it stopped and I got a blue screen. I didn't make note of the error, but it said it would restart after collecting data. It didn't. Now all I get is the red LED on the power button flashing. Steady flash, about one second at 5 second intervals. Battery is fully charged and power supply plugged in. No other indications on the laptop. I tried the reset holding down the pwr button. I tried the reset holding down the windows and B buttons. I tried the bios on a flashdrive. None had any effect. This machine has only been on the internet as much as required at initialization when new in an effort to keep it clean. It's used strictly for photo and video editing.
06-24-2019 01:39 AM
Sounds like some type of hardware failure even though it is only 5 months old. I would contact HP for warranty service:
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06-24-2019 07:19 AM - edited 06-24-2019 07:41 AM
Cheryl, I've tried that. The tech support number given for the US connects me to some medical sales outfit. I checked and rechecked the number, called again, and got the same outfit. I emailed the head of tech support in India and his response was to call that same number. Someone trying to sell me some medical alert device isn't going to solve my problem. I looked for an authorized HP service center. HP says there's one about 30 miles from me, called UBREAKIFIX. That business name scares the hell out of me.
06-24-2019 08:23 AM
ok, y'all. Problem solved (almost). The phone number HP provides on the website for tech services in the US, 1-800-258-7170, gets you a never ending stream of advertising for a variety of products/services not related to HP computers. It's a bogus number. And an email to the head of tech services will only provide that same number. Google to the rescue! A Google search turned up several numbers. I called 1-800-474-6836 and actually got HP tech services! I'll be shipping this thing back to HP for repair/replacement.