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‎02-25-2021 04:13 PM

HP Recommended
Product: HP Pavilion x360 Laptop- 14m-dw0023dx 9GF08UA -
Operating System: Microsoft Windows 10 (64-bit)

Hello, when I opened my laptop last night there was a bios update on the screen and I updated it, after a while it said it will restart but its still on black screen with the HP logo in it. Its been 10 hrs since then. It still haven't restarted until now. What should I do? 

1 REPLY 1

‎02-28-2021 10:14 AM

HP Recommended

@Aireen

 

I reviewed your post and I understand that the computer stuck after a BIOS update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you press and hold the power button until the computer goes off and then wait for a minute and restart the computer and check.

 

If you continue facing the issue, then follow the steps in the below article.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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