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AdamKhan
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Message 1 of 2
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HP PRO BOOK 650 G1 NOT POSTING

HP Recommended
HP PROBOOK 650 61

Hi I recently recieved a hp probook 650 g1 from one of my customers which is not able to boot or post 

The laptop turns on then the fan spins then in 3-5 seconds it shuts off and repeats the same cycle.

So I help the power button + win + b to try get into the bios upgrade but the issue still occurs with no display 

So I decided to try power button +win + v but still no luck

Both attempts I had a flash drive  in with the latest recovery bios installed .

When turning on the laptop the issue still occurs with no input from the display.

I oppened up the laptop to remove the RAM from the back of there DIMMS and try see the difference when i remove a stick but no change in  the behaviour of the laptop 

So i removed both sticks of ram and the hdd too see if the laptop stays on for longer and when i removed both ram sticks the laptop stayed on for longer and cooler inside the pc began to speed up but still no input from the screen but this time the Caps lock key was flashing along with the num lock key 

I tried unplugging the CMOS from the laptop and plug it in and out but still nothing .



Please can you advise me on what to do as I have done all necessary steps but no response

Thanks

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@AdamKhan 

Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
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If the CapsLock key is blinking or there is beeping, read this HP information on the likely cause of the hardware failure based on the blinking or beeping patters.

For laptops, this HP thread describes the different blink and beep codes: https://support.hp.com/us-en/document/c01732674?jumpid=reg_r1002_usen_c-001_title_r0001
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To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

Here is how you can get in touch with support:
Step 1. Here is the link: http://www.hp.com/contacthp/
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number or Chat option listed.

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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If you don't get useful results using the Service Center link, here is the main HP link:

https://support.hp.com/us-en/contact-hp?openCLC=true

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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