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HP Recommended
HP Pavilion - 14-ce3600sa
Microsoft Windows 11

Hi, my laptop can't boot properly. When I switch on, the power light comes on and the fan seems to work, but the screen won't switch on. A couple of times, it gets to the login screen, and I can use for a couple of minutes, but then the screen goes completely black again. I don't know if it's a problem with the screen, with the battery, or with something else. Can anybody help?

1 REPLY 1
HP Recommended

Hello @ljt6 

 

Sorry to hear that you are having problems ... 

 

Please follow these handy guides:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

 

Please report your results

 

best regards

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