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Indig0 Top Student
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HP Pavilion 15 Notebook fails to shutdown, drains battery while powered off, boots very slowly

HP Pavilion 15 Notebook PC
Microsoft Windows 10 (64-bit)

I have a HP Pavilion 15 Notebook PC (Product Number F6C70PA#ABG), and since I have upgraded to Windows 10 (current version 10.0.14393) last year I have had nothing but trouble with it.

 

1) First, when I use the shutdown option in the power menu, the notebook will not turn off; the screen goes black but the fans continue to run, and the Wireless Antenna light goes orange but does not turn off. The power button in the top left also stays lit. The only way to turn the device off properly is to hold the power button down for 5 seconds.

 

2) But even when I turn the power off by holding down the power button, I have recently discovered that the notebook is still draining power. If it is turned off, and the AC power removed, the battery is completely drained when I next come to try and turn it on. This is despite the fans not running while the power is turned off in this fashion.

 

3) Also recently, when booted up the notebook takes an excessively long time. After approximately 2-3 minutes from power off, the notebook will display the coastal scene. I press the up key or click my mouse to bring up the login box, but the login box takes another 2-3 minutes to appear. After inputting my password, it takes approximately another 2-3 minutes to finish booting the desktop.  I note that, in an attempt to follow other tech support advice to allow the notebook to shutdown properly (to solve problem 1 above), I have previously turned off the fast boot option.  However, it is only much more recently 

 

I suspect that many of these problems are related, but the notebook is rapidly becoming unusable and its a real frustration. Can someone please advise how I can fix these issues short of throwing this in the trash and buying from a different manufacturer?

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HP Support Agent
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HP Pavilion 15 Notebook fails to shutdown, drains battery while powered off, boots very slowly

Hi @Indig0,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that your computer has a host of problems since upgrading to windows 10 and has degraded gradually (slow performance, shut down issues, battery issues, powering down issues). It’ll be a pleasure to assist you with this.

 

A commendable job was done doing some basic troubleshooting before posting your question in the HP forums. It is always a great pleasure to work with tech-savvy and technically sound customers like you. Kudos to you for that. We greatly value your relationship with HP and it is a privilege to assist you and share this platform with you.

 

We need to correctly identify if the issue is software or hardware related. To isolate the issue we need to run complete system diagnostics.

Please perform a Hard Reset first. steps:

  • Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
  • Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
  • Replace the battery and reconnect the charger.

Please run the complete system diagnostics for all the components from this link: http://support.hp.com/in-en/document/c03467259 and if any component fails, please make a note of the failure code. There is an associated video in the link on how to perform the system tests.

 

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

DavidSMP
I am an HP Employee

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Indig0 Top Student
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HP Pavilion 15 Notebook fails to shutdown, drains battery while powered off, boots very slowly

@David:

 

I have done the extensive system test, and all components have passed except the Wireless Module, which is "Not installed".

HP Support Agent
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HP Pavilion 15 Notebook fails to shutdown, drains battery while powered off, boots very slowly

Hi @Hi @Indig0,,

 

I read your post and reviewed it. Thanks for the reply. If the diagnostics passed and the wireless module test says that it is not installed,then it is not getting detected and the computer needs to be serviced as it is a hardware issue with the wireless module. 

 

Regarding the other issues, please backup your data and perform a complete system recovery to factory settings and check if this fixes the issue. There is a possibility that the battery may not hold any charge and that the battery may need to be replaced. So as there is a hardware issue with the unit at least regarding the wireless card, I request you to contact HP phone support to get the unit serviced.

 

  HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true


(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

DavidSMP
I am an HP Employee

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