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HP Pavilion 15 cs-1002tx damaged by an authorized HP Technician

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Pavilion 15 cs-1002tx
Microsoft Windows 10 (64-bit)

My Pavilion 15 cs-1002tx was damaged by an authorized service agent. I had been using my laptop when suddenly smoke came out of the vents. I immediately shut it down by long pressing on the power button. When i opened up the back panel, i saw a screw on the motherboard. It had fell from the battery holding region ( the plastic holding the screw broke)  and hence fell on the motherboard. I had never opened up the laptop myself and a month ago an HP technician had visited to solve a hinge problem (which is still not resolved).  All service centers around me are closed for more than 7 months and this issue happened just a month after my warranty expired . Please advise me on what I should do for a problem which I face for poor workmanship of a 'qualified'  technician.

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@Aditya5052, Welcome to the HP Support Community!


I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.


Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here:


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I am an HP Employee

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