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Laptop-Repair
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HP Pavilion 15-no96sa just keeps restarting

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HP Pavilion 15-no96sa
Microsoft Windows 10 (64-bit)

Hi

 

I'm having a problem with a laptop HP Pavilion 15-no96sa the laptop keeps restarting when I power on.

Tried removing the battery just the ac in but no success what else can I try also the screen does not light up even when HDMI is plug as well.

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The_Fossette
HP Support Agent
HP Support Agent
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@Laptop-Repair

 

I reviewed your post and I understand that the computer is restarting.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the computer booting to Windows?

Are you getting any errors on startup?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,158
Message 2 of 4
Flag Post
HP Recommended

@Laptop-Repair

 

I reviewed your post and I understand that the computer is restarting.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the computer booting to Windows?

Are you getting any errors on startup?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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Laptop-Repair
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The computer restarts when you power on and it stays on for a few seconds then it restarts on a loop.

No error codes tried different memory but still, no luck even tried CMOS battery replacement.

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,158
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@Laptop-Repair

 

It looks like a motherboard issue. I recommend you contact support and check the available service options.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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