01-19-2020 09:38 AM
I have a customer who has an HP Pavilion 15. Whenever I turn it on, it will only stay on for 2-3 seconds, and then it shuts down. My customer says he thinks it's the battery that went bad, but when I removed the battery and then turned it on with just the power supply plugged in, it does the same thing, so it can't possibly be a bad battery. So then, what is causing the problem?
01-21-2020 04:28 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
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