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AmberW813
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Message 1 of 2
221
Flag Post

HP Pavilion 360 is stuck on the logo screen. I have tried the BIOS option with no luck. Any advice w

‎05-13-2021 06:21 PM

HP Recommended
Product: HP Pavilion 360
  • No error messages. This is the only screen that comes up at all. CC98F674-6224-4766-B12B-431550856C64.jpeg

     

1 REPLY 1
iomare
Level 15
Level 15
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Message 2 of 2
Flag Post

‎05-14-2021 08:34 AM

HP Recommended

Hi,

Try performing Hardware diagnostics at boot and see if there are are any hardware problems such as the drive.

Turn off the PC until complete shutdown

Turn on the PC and repeatedly keep hitting the ESC key until startup menu appears

Press F2 to enter diagnostics

Perform the system test or at least the Hard Drive test

 

Let us know,

David

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