12-03-2019 07:41 AM
My problem is that my laptop is not turning on after saving BIOS changes. Just black screen, i've already tried BIOS USB Recovery with many versions of BIOS for my and similar laptops. Mine version of BIOS is F.72. If i tried to turn it on with Win+B keys with files wich version of is lower than F.72 - Caps Lock is blinking two times. If with current BIOS files (F.72), its just stuck after reading some seconds, same black screen as always. I've tried to fake higher version of BIOS file, same black screen after reading. Please help!
12-05-2019 03:01 PM
@xrust100k If you've followed all the steps mentioned in this article: click here to verify, and yet it doesn't work, we may be looking at a hardware malfunction and the bios may need to be flashed, I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
P.S: Welcome to HP Community 😉
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee