HP Pavilion Gaming 17-CD0917ND not starting (led blinking)

[Dobby4350]

Hello,

Since a while now, my favorite notebook isn't booting anymore. The capslock-beeping code is 3 times long and 3 times short.  (This condition indicates a potential graphic chip failure. (Source HP Support Site). 

My notebook is (far) out of warrenty. And i'm wondering if it would be worth it to have it repaired anyway. 

I Already tried the following: 

- hard reset (disconnect battery+ac and press power 10 seconds) 

- booting with Windows+B

- remove memory, and place it back again

- cleaned the laptop form dust (but there was very little, if any) 

I'm very interested in your views on this! 

And if i would have it repaired, what is best way to do this, trough HP Support? 

Thanks in advance! 

[VikramTheGreat]

Hi @Dobby4350,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I appreciate you taking the time to try those steps. Based on the 3 long and 3 short beeps, this indicates a graphics card issue. I completely understand how frustrating this can be, especially when you just want your PC to work smoothly.
 

To confirm the issue, I recommend running the HP Hardware Diagnostics to check the graphics card:

Please use the link to download the HP Hardware diagnostics

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @Dobby4350,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[Dobby4350]

Hello! 

Unfortunately i cant ise the diagnostics.

The device does not boot at all, only the blinking caps-lock light and the fan starts. I have no screen at all. 

[VikramTheGreat]

Hi @Dobby4350,

Thank you for letting me know, it looks like there could be a hardware issue with the device, to help you better please share the Pc serial number details.

Please help us with your HP unit serial number or the product number on a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

VikramTheGreat

HP Support

[Dobby4350]

Hi!

I've send you an private message with the serial and product numbers.