04-04-2020 09:23 PM - edited 04-04-2020 09:32 PM
My laptop will not turn on, yes I've held down the power button, pressed it, tapped it, while my laptop has been both plugged and unplugged. (I'm fairly sure it has power, as I can still charge my phone via the PC)
04-09-2020 03:00 PM
@Jacethemace I understand you've done a hard reset by holding the power button and that's great, however, there are a few more steps that would help us understand if the power adapter is supplying enough power for the device to power on, or if its malfunctioning, among other steps:
Have you attempted to connect the device to an alternate power cord or adapter?
Or check with another wall outlet, excluding any surge protectors to check if it works?
Alright, here's the best way to revive the laptop, using the HP Guided Troubleshooter:
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
If the above doesn't help or the steps are insufficient, check the below steps:
Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.
Reasons for a hard reset
A hard reset has the following effects:
Clears the memory.
Reestablishes the connection between the BIOS and the hardware
The following conditions can be helped by the hard reset:
Windows stop responding.
The display suddenly goes blank.
The computer does not wake from sleep or hibernate modes.
Software applications freeze or fail to respond.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee
04-10-2020 12:35 PM
@Jacethemace That's right it should, because at this point, it's either the battery or the DC power connector, I would personally suggest you take the device to a local repair store and have it checked with a spare battery before you spend on one, and let me know how that goes.
I am an HP Employee