05-15-2020 08:14 AM
The laptop shuts down and screen goes black but the power button light stays on for few minutes before going off.
i have tried a few things without success.
05-25-2020 04:16 AM
@Gazm29 Welcome to HP Community!
I understand that the HP Pavilion Laptop 15-cw takes few mins to power off when shutting down.
Do not worry. I will try to fix the issue.
Please perform the below steps and check.
Please download and run the HP Support Assistant from Here to install all the HP Updates
Also ensure Windows is up to date.
Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.
If the issue persists, I suggest you do a System Restore to an earlier time before the issue started, since the update might have corrupted the Windows.
- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
05-31-2020 08:48 AM
I understand your concerns.
In that case, I would suggets you contact our phone support and check for the support option.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!