11-02-2016 03:24 PM
For 2-3 weeks my laptop has been turning off with 30-50% battery left. As soon as it is plugged in, I have no problems.
While attempting to turn the computer back on (before I plug it in) the computer usually shuts down before I get to the login screen. On a few occasions, however, I have succesfully logged in and started my web browser before it shuts down again.
Every time that my computer dips into this margin, it kills all proccesses (unexpected shutdown). I have tried different power options, but they just delay how long the battery stays above 30-50%.
I do not know of any other details.
Thanks for reading
11-05-2016 06:57 PM
Thanks for stopping by the HP Support Forums! :) Good day. I understand that you are looking for assistance regarding battery issues of your computer as it does not hold any charge. It will be a genuine pleasure to assist you here. :)
Awesome job on diagnosing the issue correctly and trying it with the adapter plugged in to isolate the issue. Kudos to you for that. It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP and it is a genuine pleasure to assist you here.
At the outset, it looks like the battery that has to be replaced as it does not hold any charge. For better clarity and to assist you better, I would require more information regarding this. Please let me know the complete model# of the unit.
For now please try to perform these steps. Please do a hard reset first from this link: http://support.hp.com/us-en/document/c01684768
Then for further assistance try these links: http://support.hp.com/in-en/document/c01297640
Please perform all the steps in the link mentioned above.
Also, please update the bios and chipset drivers from this link http://hp.com/drivers Please select the country and type the product# of the unit and follow the on-screen instructions. Then run battery diagnostics from the link mentioned above and make a note of any failure code that may show up.
If it fails then the battery needs to be replaced and you may visit this link to contact HP phone support: http://hp.com/contacthp Please select the country and type the product# of the unit. Then follow the on-screen instructions.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead. :)
I am an HP Employee