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Member Since: ‎05-14-2016
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HP Pavilion Sleekbook TS 14

Whenever I unplug my laptop it shuts off and does not turn on even though it is fully charged.

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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 2 (68 Views)

Re: HP Pavilion Sleekbook TS 14

Hi @jasminek,


Welcome to the HP Support Community! 


I see you are having an issue with your HP Pavilion TouchSmart 14 Sleekbook and the battery not working correctly. First remove the battery. In the Device Manager, expand the Batteries section by clicking the little icon to the left of the word Batteries. Right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall.Restart the Notebook. Once the Notebook has come all the way back up, shut it down and remove the AC adapter. Put in the Battery and AC adapter turn on the Notebook.


Plug the power adapter directly into a different wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.


I hope this helps.


Please let me know how this goes.



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